If, for any reason, you are unhappy with a product purchased from this store you can return it within two weeks from the date of purchase for a full refund. All products must be returned in like new (undamaged) condition, in original shipping container and be returned with all accompanying certificates/paperwork you received with your order. We do not pay return shipping charges. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Simply contact the studio via this form to arrange a return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org for exchange instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.